I bought this variety at the same time as Tea Tree. All bottles are difficult to start the pump. I am not sure I will buy tea tree again but I will probably buy this one. This is a great clarifying shampoo. Cleans hair well. Make sure when shampooing that you only apply the product to the scalp and very little to the ends as you would with other shampoos. This one with charcoal can make it even drier on the ends as it cleans deeply. Overall I am happy with the product itself but not with the pumps. It doesn't just pop out, it has to be pulled up while holding the bottle. Sounds finicky to complain but my kids might find it difficult to use and it took a while for the pump to even start working. The first time I used it I opened the bottle instead of using the pump because it wouldn't start and I had to start it after a shower and not a sewage. I didn't expect the start to be difficult. I can recommend it as a product. Just make sure you turn on the pumps before stepping into the shower.
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