I love the socks but one of them had a bad seam that ripped on the second wear. I submitted a warranty claim to Outdoor Research on December 12th and received an email response on January 6th. They told me they could give me online credit but I would have to pay the postage to send it and then it would take another 4 weeks to process the return. Once that happens, I will THEN get online credit so I can buy another pair and then pay for shipping. I appreciate the online credit offer but the fact that I have to wait almost 2 months and pay more for shipping to get them is a bad experience. I'll probably just leave the torn leggings and try to sew them myself, but these will likely be the last pair I buy from Outdoor Research. I understand that there are manufacturing defects, but they shouldn't be that difficult to fix.
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