I like that it allows me to easily keep track of my reservations as well as other data related to our business such as room rates etc., It is very easy for users who are not familiar or comfortable using software programs such as this one but still have an idea about computers in general - The interface can be confusing at first glance if you don't know how things work (as most hotel guests do). This program has been great so far! We use it mostly just for tracking purposes when checking into/out rooms; however we also love being able to view reports from within the system which show all kinds of helpful information regarding guest requests, revenue generated by different departments, check-in times and more!