I like that you can have multiple people respond to one request, and that they are all in the same place. It's also nice that you can copy/paste responses from other requests into your response. I dislike that sometimes it's difficult to figure out what to enter for certain fields (particularly the title). Sometimes it will ask me to select a category when there is no such option available. Also, sometimes it doesn't always pick up the correct email address or phone number. This has helped us keep track of our responses to RFPs, which helps us stay on top of things.