It's easy to use for new users who have no experience with EMRs or practice administration; it has excellent customer support if you need help quickly (I've had several questions answered within minutes); I haven't seen anything in particular about this product - everything works as advertised! We love how easily we can share documents between providers using our iPads/phones without emailing them back & forth.
Also, being able to send patients reminders when they are due appointments helps us stay organized at all times of day-which makes patient care easier overall.