Maybe the description didn't make it clear that it was built-in, or I didn't read it carefully enough; in any case, I intended to get an external drive and have no idea what to do with this one because your company doesn't have a standard protocol for exchanging products. Perhaps I'm misreading something again. This drive has just been sitting in my closet doing nothing, and given how much of a nuisance it is, I plan to get rid of it. Naturally, I don't give it any stars.
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