The best feature is the ability to record and listen to calls for later use. The ability to search with keywords is a great feature. The customer service is great. It would be nice to have the ability to export call recordings in different formats. The customer service is always great. If you need a great call recording tool, this is the one. I use it for recording calls. It is a great way to record calls that you don't want to listen to. It is a great tool. I use it for recording calls with my employer. I use it to record calls with customers. The system has been easy to set up for our team, dialing quality has been good as expected and we can see all of our contact information in one place. I have not found anything that I dislike about Dialpad - if I did it would be a small thing. We are able to track all of our calls through single dashboard instead of spreadsheets or calling logs. I am able to easily update my own customer data with no additional software or applications needed.