The best thing about this software is that it helps me resolve tickets in an efficient manner and without any hassle. I am also able to provide my clients with timely solutions for their queries related to our product range. Sometimes, you find out new features which can be added but as of now there are no such issues. It's great! This has helped us solve customer problems more efficiently than before. We have been able to keep track of all our customers' requests using this platform and we have received many positive reviews regarding its ease of use.