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SeQure Internal Employee Helpdesk Software Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of SeQure Internal Employee Helpdesk Software

Feature-rich mobile-based Internal employee helpdesk to speed up employee support ticket resolution. Support your remote workforce from anywhere and anytime.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Easy User Friendly Internal Employee Help Desk

SeQure is easy to use and navigate. It's intuitive and makes it simple for our employees to log into their internal employee help desk. We love that we have quick access to information about our employees and their tickets. At this time, there are no downsides to using Sequre as an internal employee help desk. I would recommend Sequre to any business looking for a user friendly internal help desk. Our organization has been able to resolve many issues with employees via the internal help desk…

Pros
  • Ease in navigating through all ticket data/history very helpful tool! Ability track customer complaints / compliments excellent tracking system; Customer support available when needed by phone or email (quick response from service representative)Quick responses back within hours after submitting feedback requestAbbreviated resolution timesFastest resolutions possibleExcellent Support
Cons
  • There are troubles

Revainrating 4 out of 5

My experience was very good when dealing

The best thing about this software is that it helps me resolve tickets in an efficient manner and without any hassle. I am also able to provide my clients with timely solutions for their queries related to our product range. Sometimes, you find out new features which can be added but as of now there are no such issues. It's great! This has helped us solve customer problems more efficiently than before. We have been able to keep track of all our customers' requests using this platform and we…

Pros
  • Easy navigation
  • Clean interface
  • Excellent support teamThe
Cons
  • Some minor bugs when working from home

Revainrating 5 out of 5

Easy User Friendly Internal Employee Help Desk

SeQure is easy to use and navigate. It's intuitive and makes it simple for our employees to log into their internal employee help desk. We love that we have quick access to information about our employees and their tickets. At this time, there are no downsides to using Sequre as an internal employee help desk. I would recommend Sequre to any business looking for a user friendly internal help desk. Our organization has been able to resolve many issues with employees via the internal help desk…

Pros
  • Ease in navigating through all ticket data/history very helpful tool! Ability track customer complaints / compliments excellent tracking system; Customer support available when needed by phone or email (quick response from service representative)Quick responses back within hours after submitting feedback requestAbbreviated resolution timesFastest resolutions possibleExcellent Support
Cons
  • There are troubles

Revainrating 4 out of 5

My experience was very good when dealing

The best thing about this software is that it helps me resolve tickets in an efficient manner and without any hassle. I am also able to provide my clients with timely solutions for their queries related to our product range. Sometimes, you find out new features which can be added but as of now there are no such issues. It's great! This has helped us solve customer problems more efficiently than before. We have been able to keep track of all our customers' requests using this platform and we…

Pros
  • Easy navigation
  • Clean interface
  • Excellent support teamThe
Cons
  • Some minor bugs when working from home