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China, Beijing
1 Level
668 Review
36 Karma

Review on ๐Ÿšฐ Aquasana 2-Stage Under Sink Water Filter System - Claryum Filtration for Kitchen Counter - Eliminates 99% Chlorine - Oil-Rubbed Bronze Faucet - AQ-5200.62โ€ณ by Randy Jagers

Revainrating 5 out of 5

What if it doesn't work?

My filter arrived with one of the filter housings slightly damaged, but I failed to notice the damage until the housing and faucet were already mounted. I could have returned the whole thing to Revain, but I chose to call the company and talk to their Customer Service Department. I sent the pictures above along with a copy of my amazon invoice. Within minutes the representative I was talking with agreed to send a replacement part. This conversation took place mid-day on Wednesday; I received the new part on Saturday morning via Priority mail. The filter works well and was easy to install. I'd buy it again, especially because I now know there's an American company that 1) has real people who answer their phones and 2) stands proudly behind their product. Aquasana gets five stars from me.

Pros
  • Low maintenance system only requires filter replacements every 6 months
Cons
  • May not be effective against all household chemicals and pollutants