I like how easy it is to use for customers who have questions or need help with their account. It's also very user friendly so you don't feel overwhelmed when using this service. The only thing i dislike about sound telecom is there isn't an option of having your own phone number if needed. If anyone has any issues they can contact us at support@soundtelecomsolutionsinc.com and we'll get back right away! We've solved our customer retention problems by providing them 24/7 access via email as well as live chat assistance throughout business hours.