The most outstanding thing I have found about this product is their customer service! I had an issue with one of the pads and they emailed me back straight away. We've discussed how to make sure each pad lasts as long as possible - things like tool speed (no higher than 4 out of 6 in most cases), how to properly place the sandpaper on the pad, and a few other things. After this email exchange, I am now receiving longer life. These guys are really good at customer service. I even gave it 5 stars for "transparency", whatever metal tool it is. :) I ordered this item at 2pm one day and it was here at 12pm the next day - super fast shipping for sure!
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