Review on Apsynet Service Support by Troy Rotermund

I like that it has multiple features such as ticket assignment/tracking; call recording capability with detailed reports available online in case you need them later or don't have access when an issue arises during support phone calls.; allows me quick resolution through proactive communication from customer success manager about upcoming changes &amp issues before they occur so i can prepare my team well ahead of time rather than scrambling at end-of-day reporting periods.- not much dislikes but one would be having more intuitive interface design where there could also add some customizations depending upon needs (e g., adding additional fields). Great tool if used properly will make life easier especially since we are using this within our organization thus no external customers involved! We receive many tickets related mainly regarding software updates / patches installation process - hence solving these quickly via automated processes helps us deliver better services across teams while.