I like that it is easy for people who are not techy or computer savvy, as well how simple they can be set up once you have done your research beforehand! There could definitely improve by having more options when choosing what type of machine would work best instead if just one option (ie - coffee). Also there was an issue where our account wouldn't update so we had no idea why this happened but eventually got everything working again after contacting customer support several times over 2 weeks time span from initial contact until resolution? We were able solve all problems related within 1 week!!