I would like to share my experience as follows: I tried to return this item because the device was just frozen and very slow. I was told that a return is only possible if the product is returned unopened. If the technician inspects and finds nothing was found, they ship the item back to me and I still have to pay for round-trip shipping. This item cannot be returned. I checked with my local technician and he explained that the reason for the freeze is that this product is sold with windows software which should not be as it occupies all memory and hence freezes. It is intended for streaming only.
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