1 Level
822 Review
62 Karma
Review on CX Solutions Suite by Ryan Schweigert
Great all-in-one tool for customer service and case management
I love how easy it is to use! It makes finding information really fast and easy! The best part is that everything is in one place! There are some features that are not as useful or intuitive as others. For example, the ability to search by specific fields is much more difficult than searching by the entire record. Also, sometimes it can be hard to find something if you don't know exactly what you're looking for. If you need an all-in-one tool for customer service and case management, this software is great! We have been able to track every interaction, assign tickets, get notifications, etc. in one place!
Pros
- Great interface
- Very user friendly even with new users from other companies who didn’t previously work at our shop.
- Customer support was very helpful when we needed help setting up certain parts about using Case Tracker so they helped us through those processes quickly without delay
Cons
- Some aspects may seem confusing once first used suchas entering time stamps into cases,
- Inability/limited accessto changecase statuses
