Header banner
Revain logoHome Page
cx solutions suite logo

CX Solutions Suite Review

1

·

Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

View on AmazonView on ЯM

Description of CX Solutions Suite

CyTrack Customer Experience (CX) technology seamlessly integrates into your telephone systems, CRM and database, allowing you to respond swiftly and professionally to customers across a broad range of channels.

Reviews

Global ratings 1
  • 5
    0
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great all-in-one tool for customer service and case management

I love how easy it is to use! It makes finding information really fast and easy! The best part is that everything is in one place! There are some features that are not as useful or intuitive as others. For example, the ability to search by specific fields is much more difficult than searching by the entire record. Also, sometimes it can be hard to find something if you don't know exactly what you're looking for. If you need an all-in-one tool for customer service and case management, this…

Pros
  • Great interface
  • Very user friendly even with new users from other companies who didn’t previously work at our shop.
  • Customer support was very helpful when we needed help setting up certain parts about using Case Tracker so they helped us through those processes quickly without delay
Cons
  • Some aspects may seem confusing once first used suchas entering time stamps into cases,
  • Inability/limited accessto changecase statuses