Review on Qline by Ken Beasom

The ability to have multiple queues for different departments within our business, so that employees can be assigned jobs by department rather than being given an open ticketing list of tasks they need to do in any order. I dislike having my email inbox flooded with notifications regarding tickets or messages from colleagues about their own pending work. With QLine we are able to filter out all internal emails (we don't want them cluttering up your Inbox), but still receive alerts when someone replies to one of ours. This makes it easy for us to keep track of who has been responsive - which helps me decide whether to escalate issues internally or not! We use both Slack as well as OneNote through Microsoft 365 Pro Plus subscription. It's great to see everything stored together instead of separate services making things cumbersome if you're using more then one platform at once. It has all of our ticketing needs in one place, so that we no longer have to go back and forth between tickets for multiple departments (HR/Payroll/Etc.). There are some limitations with it if you need to use certain features like creating emails or sending pdfs within an email. I highly recommend this software! We were having issues keeping track of payroll and benefits information, and now we can access them from anywhere at anytime with ease.