I love how easy it was for our staff members in different departments, such as accounting or customer support etc., all be able at once see what has been done with each client account we have serviced! It's also very simple when trying out new features - you can do so right away instead having multiple people try things first before finalizing them up front (which helps keep everyone happy).
The interface could use some work but overall this product works great if used properly within an organization structure/organization workflow process flow system setup!!