I like how easy it is to use with very little training needed for new hires once you understand things are set up correctly. We have used this product from other companies before but there were many issues when trying to implement them into our system so we never fully got full functionality out of those products. It's been great using In Concert since day one! They're always working hard at adding more features each month which helps keep us current since we don't want any problems if they change something major again down the road. Their support team has also gone above and beyond helping me get my questions answered quickly (even after hours) via instant chat or phone call as well. Great software - especially because everything works together seamlessly. The ability to pull data from multiple systems without having an API connection would be nice though.