The support team at Corserva was very helpful in answering all questions we had about their products. They were able to answer any question that came up without us having to ask for it first. Their product seemed fairly easy to use and they offer some nice features not available anywhere else. I don't have anything negative to say about this software so far. It seems like a great solution if you need basic monitoring tools. This program allows me to see what's going on within my network and how long certain tasks take to complete.