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novacoast Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Security and Privacy Services, Managed SIEM

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Description of novacoast

Novacoast is an IT professional services and product development company.

Reviews

Global ratings 4
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    2
  • 4
    2
  • 3
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  • 1
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Type of review

Revainrating 4 out of 5

Great people who really care about your success

We have been working with them on a project for a long time. They were always quick to answer our questions, and they never failed to deliver on their promises. They were always able to find ways to make our project more efficient, and they always delivered on time. They have been an absolute pleasure to work with, and I have no hesitation in recommending them. They are a very professional, very friendly and very hard working team. We have used them to implement a very large and complex system,

Pros
  • Professional service; great attitude.
  • Very responsive
  • Great customer care flexible scheduling (even though we had some unpredicted development)
  • Excellent knowledge base / reference library
Cons
  • No downsides whatsoever

Revainrating 4 out of 5

Great Cloud-Based Task & Project Management Software

I like that it's easy to use, has many features for my business needs (Scheduling Calendar/Events), can be used as both online or desktop application which makes user experience even better - since we are always mobile these days! Nothing really comes up against this software unless you need something out of its scope. We have been using NoVacOAST in our organization now more than 2 years with great success rate so far. The support team was able to solve all issues very fast once they know…

Pros
  • User friendly interface; Easy navigation.
  • Lots Of options available,
  • Great functionality at reasonable price point
Cons
  • Not enough integrations into other apps such Salesforce / Zendesk

Revainrating 5 out of 5

Excellent Customer Service & Professional Staff

I have worked with many companies that are in this industry and this one has always been my favorite to do business with, because of their easy communication through email and phone calls as well as friendly staff! It's hard for me to find anything dislike about them at all! Great people who genuinely care about your success!! They take time out from there busy schedule to call or meet you and answer questions/concerns about pricing and such! Sometimes it takes longer than they expected but…

Pros
  • Friendly Staff
  • Easeof dealingwith when contactingthem directlyor viaemail.
  • Their willingnessto listenand help resolve any concernsyou mayhave regarding prices etc
  • Easycommunicationthroughphonecalls & emails
Cons
  • There are troubles

Revainrating 5 out of 5

A Great Experience Working Alongside This Team

With the team I've worked with, we've managed to keep an open communication channel regarding any challenges we have faced or issues I've discovered during day-to-day usage. If any member had any particular problem they needed help in, they were free to reach out. There was a great level of professionalism all around that made it easy work with them every time. My only regret is not managing their support contract sooner. I have been working with the team at novacoast for several months now…

Pros
  • Onboarding process took us no more than 3 hours from start until launch date! Really liked how fast everything moved along after signing up.very smooth experience overall..great customer service throughout our entire project period too :) Very knowledgeable Team..and willing listen when given constructive criticism; but still manage client needs best possible way!!!!! : ) Thanks Guys :D