The service has been flawless and we have received our responses within minutes! It's also easy to use since it requires minimal input from me. I love how fast it works but what's great about truwork is that they are always improving their product!! Not much at this time but with their future offerings, you cannot go wrong with them :) Make sure you do research prior to choosing which provider you want to partner with. We partnered with truworks because our clients were requiring faster turnaround times and better results. I like that I can get all sorts of information about an individual using just one application, for example if they are self employed. There are some features missing but it has come quite far since launch, so we have no doubt it will be improved further over time. It's great that there are multiple ways to find out if someone is self employed or not. Being able to use this across multiple platforms like web, mobile, etc. We can now look up an individual with ease!