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787 Review
44 Karma

Review on Clock PMS by Tyler Markham

Revainrating 4 out of 5

Best room management tool in hotel industry

I've used several other reservation systems over my career but none have had this much functionality within one product line as clock Pms does! Every aspect of our property has been enhanced with features from multiple products put into one. This makes it easy not only for staff who use different brands or companies' programs but also easier when training new employees since they know where everything fits together. There are some features we would love if were part of their base program which I am sure will come eventually. However there isn't anything specific I dislike about clock pms so far. We just started using them at our last resort location but already see great results. Before clockPMS was too many separate applications each trying to do something slightly differently than another application we tried before. Now every function can be done through an intuitive interface without having to jump between lots of apps.

img 1 attached to Clock PMS review by Tyler Markham



Pros
  • Ease of Use
  • Easy To Get Help When Needed
  • Great Customer Service Team (as well)
Cons
  • Nothing really comes immediately top mind, however that may change in time.
  • The ease/speed is sometimes lacking compared others like Homeaway etc
  • Also support tickets often take long periods because issues aren’t resolved quickly enough by customer