The most impressive thing about totalmed is how easy it made my job of transcribing doctor's notes into patient reports very easy! They have wonderful customer support, which helps me with any issues I may encounter when using this product. I can easily access my files anywhere at anytime without having to worry about losing them or forgetting where they are stored. Sometimes there were times when I needed help with certain features but since i am not able to speak Spanish, their customer service team was unable to provide me assistance even though they know English. This makes me feel like I'm stuck waiting for someone who doesn't understand what I need or want. But overall, I would recommend other users to give it try because it really helped me with my work flow by making things easier than ever before.