I like how easy it was to navigate around in order to find what we were looking for. The options are very user friendly. Nothing really about this program that i dislike as far as functionality goes but there can sometimes be glitches when using certain features which makes me have second thoughts before pressing "ok". It's hard to think something bad because everything works well so far. This product has helped my office tremendously by letting them track their patients' appointments without having to manually make note cards out each time they come into an appointment. I have found this program easy enought (for me) but can't imagine how difficult it would b e if i didn' t know what was going where! It has been very helpful in making my work easier by providing excellent photos so we don"T miss anything when doing treatment plans!!