The best thing about slasks livechat feature for me personally was being able to have an immediate conversation without having to pick up my phone or go into another room where I may not be as engaged by customers at any given point in time - This makes it so much more productive! There's nothing I dislike specifically but do wish there were some better integrations available (ie social media). If you're looking for something easy and quick to get started then this might work well for your business needs. It has been really helpful when we need extra assistance during peak hours of our store front employees, because they are free to continue their day while others help us out. We've also seen great results through reporting within slack which keeps everyone aware of current tasks/issues. Live Chat Software helps increase sales overall, especially on busy days like Black Friday.
ο»Ώ