I like how they have all these different tools to help us track our numbers in each stage as well! They also give you multiple ways within those stages for your team member if he/she needs assistance with something specific or just wants some guidance throughout his day at work. There's not much i disliked about it but maybe its because my account manager was gone when we got them first so she can't really answer questions from me since then haha :D You should try out this software though!! It does take awhile before everything starts working properly (like tracking) however once u get used too things start falling into place pretty quickly :) Tracking time spent per tasks helps keep everyone organized during meetings which makes running smoothies easier than ever ;) If anyone could provide more feedback regarding certain features being good would be great. Currently trying o fix up what issues there were by giving recommendations where possible.