I am very pleased with what we have achieved using this software so far, it has been easy enough that my employees are able to use independently without any assistance from me or another professional consultant! There is nothing at present in particular which needs improvement but there may be if more time were available within our working week (which isn't much!).
The best thing about the system as yet would probably be its ease of access through mobile devices such as tablets/phones etc - no need then just go ahead make changes directly instead relying upon emails sent via their website being read by someone who doesn’t know your specific requirements well therefore causing delays until they can get back around again! We now receive all maintenance requests electronically straight away rather than having to wait several days before making progress towards rectifying issues raised; also when something goes wrong you will normally hear immediately whether work was completed successfully / not & where.