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1337 Review
69 Karma

Review on InfusiONE by Eduardo Reyes

Revainrating 5 out of 5

A must if seeking automatisation plus easy tracking

It has made our sales team more able with regards to managing prospects, creating great pre-sale conversations that actually move potential customers towards taking action in order for them to convert through their online forms. The support from Salesforce is usually not what you need when there needs to really be an issue but rather having a friendly chat via phone or a video call would help solve issues quicker than contacting technical support who may just say 'it's working'. If your looking for cloud software it'll give everything within one single box which I believe does provide lots of value. We now have almost fully automated processes where all out marketing campaigns get analysed automatically once we complete each campaign at various stages during its development before sending off into production. With some simple scripts being written, this gives us better insights as well as monitoring how effective each channel is (whether email copy writing or text messaging) etc. This automation saves us time so we can focus 100% of our resources back onto growing customer loyalty programmes! Our clients also benefit greatly because by using infusionsoft instead of manual data The best thing about this software is its accuracy in terms of data entry, the ease with which it can be used and the amount of information that one can gather from it. It's not very user friendly and I have to learn how to use it but once you do, everything comes easily. We're able to track our customer service department and keep an eye on them to ensure their productivity levels are high.

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Pros
  • Easy accessability easy enough even if newbies like myself struggle initially learning such complex technology..Easeful integration between SFDC & Infusionone..Ability To Track All Customer Service Calls And Their Resulting Outcomes..Easy Tracking Of Marketing Campaign Results...Great Support Team Onsite Or Over Telephone/email...Highly Customisable By Developers....Fast Integration Processes For New Customers
Cons
  • Will fit