I like that they have an online portal where you can create your own tools, which is very helpful when creating custom solutions! The reporting feature could be better - it's not as user friendly or intuitive compared to other products we've used in our previous jobs (ease of use). We are using this product primarily because there was no way at all to test websites without having access to testing equipment such as tablets/laptops etc., but also due to cost constraints since most companies do charge per website tested rather than by hour spent working through problems during site visits. This has really helped us save time while still getting great results from each visit.