I have been using this service for about 3 months now, but it has only recently come to my attention that there is an option in their system which allows me access via email or phone calls at any time of day/night! It's really nice not having to go through all those steps every single night when you're trying your best just be asleep by then (or even worse - sick). There are some times where we need help with something during our off-hours so being able to get someone out here quickly without waking up anyone else who might also want assistance would make things much easier sometimes too! Being awake while everyone sleeps can cause problems if they don't know what questions were asked before going into sleep mode etc., especially since most people aren’t used to working remotely like myself anyway haha :P So far everything seems good though as long as nothing goes wrong :) We use them mainly because it saves us from needing.