I love the way it shows the customer service on the side by how many calls are coming in. I don't like that sometimes it doesnt load correctly so I have to call customer service. It would be great if they could add more features to it. Sometimes it takes a loooonnnggg to load. I recommend it to everyone. It helps me see the customer service side by how many calls are coming in. I dont think it's saving me a lot of time, but if I am looking for price optimization it's helping me see if it's an optimization. PriceEdge has been able to save me so much time by allowing me to do more with less. This has allowed me to spend my valuable time on tasks that actually help me grow the business. There really isn't anything I don't like about this program. If you are looking for a great product that will help you increase your productivity then you should definitely check out PriceEdge. I have saved so much time and have been able to get more done in less time.