Okay as soon as we on July 20th we were out of town as soon as we got home received all the parts that were in stock etc after unboxing. Now it's time to set it up, my husband noticed IMMEDIATELY that the press is not aligned correctly. Ok we had at least 2 orders for t-shirts, one of them was for a white t-shirt (photo posted). This press is terrible. Too little force, misaligned, leaves a stain the exact size of the print. We started returning on the 28th, we haven't returned from them yet. If you're going to buy this, save your money and don't! I don't understand how anyone can spend their hard earned money there to support someone and they don't even respond!
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