The ability to use it with our CRM system is great! It's very easy to navigate through, we can see who works where at any given moment which helps us keep track of employee schedules as well as make sure everyone gets their work done in an efficient manner (no overworking). I wish there were more customization options available so that you could add other fields/information into each schedule entry but this isn't really something I would complain about too much since everything else seems pretty organized already. Great product overall- super user friendly interface makes entering information quick & painless while also being able to view multiple employees' individual info within just 1 screen - no need anymore trying 2 or 3 different sites when looking up someone!!