Review on FuseDesk by Chris Litton

The ease of use to set up multiple queues, as well as being able t o have different types (such us "Help", or" Email"). It would be nice if you could create your own fields instead of having them pre populated with what's already in infusesoft from Salesforce CRM data that we don't need/want there - but it looks like this might change soon? Also I find myself needing more options than just 1 queue per account when working through my workflow process in order keep trackof all tasks related to one client at once! Great product overall though!! We are using fuse desk mainly because i am not familiar enough yet wothout an expert support team by our side while setting everything up so its great knowing their always available whenever needed even after hours via chat etc.. and they're quick responses too :). Being part time consultants ourselves, sometimes getting stuck solving problems without someone who understands software.