1 Level
756 Review
62 Karma
Review on Genesys Cloud by Juan Simpson
Great service. Always helpful and super responsive.
Great service. Always helpful and super responsive. I’ve used many platforms over the years, including Mailchimp, Hubspot, Marketo, etc., but the ease of integrating and managing contacts has made Genesys Cloud my favorite platform! It is a truly powerful and flexible platform and I would recommend it to anyone who wants to get their customer relationship management (CRM) systems running. Thanks again for the great support! Customer Service was excellent. Very professional and knowledgeable staff helped answer all questions and were always very courteous and patient. They even provided an online training guide so there weren't any gaps or misunderstandings between myself and the program.
Pros
- The email marketing capabilities allow you to personalize your communication by using information about customers stored within the cloud
- The Genesys CRM system includes built-in functionality to create personalized campaigns, track prospects and opportunities, assign work to team members, view reports, create emails, schedule meetings and much more
Cons
- Does not integrate well with external data sources like social media sites, phone numbers, mailing lists, etc.
- There are times when users have trouble accessing specific parts of the system, especially those using the mobile app.
