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Genesys Cloud Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Sales, Auto Dialer

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Description of Genesys Cloud

Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys CloudTM makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build stronger relationships. Empower Your Teams Give your employees the information they need in a tool they’ll love using. Get an all-in-one application built to engage your employees and boost your team’s performance. Understand Your Business With real-time dashboards and up-to-the-second analytics, Genesys Cloud provides the insights you need to run your business—no matter where your agents are located or which channels they handle. Our award-winning software deploys in days, is intuitive to use and continually innovates with upgrades each week. Use it as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. Genesys Cloud is built for people and built for change.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great service. Always helpful and super responsive.

Great service. Always helpful and super responsive. I’ve used many platforms over the years, including Mailchimp, Hubspot, Marketo, etc., but the ease of integrating and managing contacts has made Genesys Cloud my favorite platform! It is a truly powerful and flexible platform and I would recommend it to anyone who wants to get their customer relationship management (CRM) systems running. Thanks again for the great support! Customer Service was excellent. Very professional and knowledgeable…

Pros
  • The email marketing capabilities allow you to personalize your communication by using information about customers stored within the cloud
  • The Genesys CRM system includes built-in functionality to create personalized campaigns, track prospects and opportunities, assign work to team members, view reports, create emails, schedule meetings and much more
Cons
  • Does not integrate well with external data sources like social media sites, phone numbers, mailing lists, etc.
  • There are times when users have trouble accessing specific parts of the system, especially those using the mobile app.

Revainrating 5 out of 5

Genesys Cloud is a cloud based customer relationship management software that allows you to connect with your customers in real time.

Genesys Cloud has given us the ability to be fully connected with our clients. By leveraging its real-time CRM capabilities, we have created processes that help us manage large volumes of data while still allowing us to stay ahead of the game. Our previous version of a CRM was a monolithic system that would take hours to load. Now, our new system loads within seconds and allows us to access all our data from anywhere at anytime. As far as I am concerned, it works perfectly. It even integrates…

Pros
  • It is an extremely powerful platform that gives me the ability to work with my clients 2
Cons
  • We do not have many features available yet because it is still in beta testing
  • If we want to go back and change something we have to start over.
  • I wish it would sync with salesforce so we could automate some of our daily tasks

Revainrating 5 out of 5

My first experience with Genesys was when I got a phone call to meet with them.

My first experience with Genesys was when I got a phone call to meet with them. When I went to meet with them, it felt like it was just a small local business. The guys who worked with me had a lot of energy and enthusiasm for what they did and how they could help my business. After talking with them, I knew that I had found the right fit for me. It was a good fit because they understood what I was looking for and how they could help me. They took my input on what I wanted and created exactly…

Pros
  • They understand the industry that we work in and are able to create websites that reflect our brand in the market.
  • We have always been given direction.
Cons
  • No cons