I actually found out the 1st car was leaking in less than 1 month it was an accident given the excellent reviews they have. I contacted customer service in avalon they were friendly and helpful they let me check the blue plug was there to close the drain valve on the rear it was intact they had me remove the 2 rear top screws to release the drain valve removing entire top panel underneath Where the water bottle is supposed to check the inner seal. The seal was intact. But it still spilled over the counter. Two new cookbooks on the counter soaked through. And almost got the iPad wet. Luckily the iPad has an otter shell that saved it because I was sitting low enough for water to get in! I figured of course I'd make a mistake and try again should. Decided to test the black cooler against the white this time (all coolers matter). .Would you believe that in less than 2 weeks there would be water all over the construction site again?!?!?! Luckily I studied last time and this time there were no books or iPads on the counter. Apparently the inner seal they had me check can fail when you change water jugs. I knew this from last time so I was very careful setting up the new water pitcher which also only held 1 gallon of water. I got too scared after the first car so I only had 1 gallon in my 2 gallon water jug. Of course I'm glad I did, otherwise I'd have 2 gallons all over the counter again like last time. The 1st car leaked from below. The 2nd car flowed from above. Funny how the inner seal is so delicate. I am not a fragile or weak person. I poured this 1 gallon of water onto the machine so carefully if it still knocks these machines are useless for their intended purpose. It's also ridiculous to remove that top decorative panel every time you change bottles to make sure the inner seal doesn't get damaged. To do this, the water level in the machine must be very low. You have to drain the machine every time to check every time you change bottles. Pros: The machines look great and fit nicely on the countertop, which is exactly what I wanted. Customer service was very friendly and helped me check a few things before sending the car back.
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