I like that they are very professional, have great customer support (which is most important) but also seem to actually care about your business! Our call volume has increased by over 50% since we started using them. Sometimes it's hard to get hold of someone due to having so many customers calling at once!! Would highly recommend. We've had an increase in sales through improved communication with prospective clients as well as existing ones who now know more quickly what timeframes fit best around busy times etc. The live chat feature is easy to use and very efficient. I like how they can also connect you with the right representative and also have your call transferred to the correct department. I haven't realized any issues with this service. I highly recommend this live chat service. It has been a great help answering questions and requests for our customers. We have also used their live chat to handle customer inquiries.