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1 Level
1373 Review
45 Karma

Review on NinjaRMM by Omar Alradwan

Revainrating 5 out of 5

Best Customer Service & Satisfaction of all Products

The ability for us as a small shop with limited resources (especially in terms finance) was very hard to justify spending money when we were just getting started! But once it's installed there are no excuses - everything you could ever need from your cloud service already included!!The customer care team at ninjatools have always gone above and beyond our expectations whenever needed. We also like how they listen so well too making sure their customers' needs come first before trying something new or changing any features/prices etc but not compromising standards either way. A little difficult if using some programs such as Excel where formatting would be easier without having to save multiple versions each day until its done however this isn't really anything more than nit picking i'm afraid :) I've used most other solutions out there over many years now and none compare yet Ninjarmm comes close even after 3+ months working alongside.

Pros
  • Ease & speed
  • Extremely helpful people who clearly know what is happening within all functions / modules.
  • Wide array fo reporting tools which help keep tabs& logs together, easy reading through them.
  • Very good documentation
  • Excellent security via SSL VPNs built into clientside software
  • Reliable servers
  • Great support staff available 24hrs per week
Cons
  • There are nuances

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