Ultimately, this is a piece of luggage, it works just fine. It's smaller than I anticipated (everybody in my family has similar sets & this is smaller than everybody's). One thing that really drives me nuts is that it opens on the opposite side from every other piece of luggage (it opens from the left side). Maybe this won't bother everybody, but when I have several pieces lined up to pack & this is the only one that opens from this side, it makes it awkward. Nothing I can't make work though, so I'll continue to use it.
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