They are very helpful, they help you understand your project needs in terms of requirements for software development life cycle. Also their support team is good to work with them when I have any issues or questions related to my projects which need some technical assistance from time-to-time. 1) Support Team2) Easy navigation3). Project management4.) Requirement analysis5.). Very knowledgeable about requirement writing6.). Good communication skills7.), Cost effective8), Documentation9). I like that Baseline is able to create a plan that is specific, complete and accurate for our needs. It's easy to use and has good support. The interface could be more modern looking but it works well enough. We used baseline when we were creating a project plan for a new product. At first, I couldn't figure out how to get started. But after learning the system, it was very easy to use. You can easily see what you are missing, or what you are not meeting.