I like how they are very quick to respond when you contact them, which makes things easier for me as my deadlines aren't always set in stone. They don't have many templates available online, so it's difficult to find what exactly you're looking for without contacting them first. It's not really a problem though - just plan ahead! Make sure your project needs fit their style of work. If it doesn't, then go with another agency. We needed help creating our website from scratch, including logo design, copywriting, and SEO strategy.