The printer has two functions: to print large shipping labels and smaller ribbon labels (for file folders, etc.). The shipping label portion works fine, but the smaller tape label doesn't work at all. We were told to purchase other tapes and did so - to no avail, forcing us a few days past the Revain return date. We bought DUO, i.e. dual-function, and got MONO, i.e. single-function. This is unacceptable.
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