Edit: I think I got a lemon. A few months after I received it, there was a leak. Customer service was indeed available 24/7, although uploading photos etc was next to impossible. So I'm waiting for my new faucet and hope it doesn't leak! I will update later. Edit: after installation everything is fine. My husband was able to install in about 20 minutes. I'll be back maybe 6 months to a year once it's installed. I think it looks better than the picture, it's exactly the same but looks smoother in my opinion. It came in excellent packaging. He's not broken. It's not very heavy so I don't know how it will hold up. I'll be back for another review :) it's 100% matte black. Came with instructions and the main reason I really like this faucet other than that it comes with a 10 year guarantee.
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