Okay I'll be honest, trial and error. I was attracted to the product because it is organic and has good ingredients. I have sensitive skin. I used micellar water before. This product really removes makeup. but I have found that this only works with certain cotton pads (napkins). I've tried cotton balls, it did little to remove my eye makeup, irritated my skin, no use. The regular cotton circles from the store aren't the best either but slightly better, they both took a lot of effort and trouble to take off and then I still wasn't the best, I was so sad it wouldn't work. Then I tried it with cotton swabs and it worked great! My skin was fresh, clean and free of any greasy residue, it takes a little patience but once you get the hang of it this is a great product.
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