I like how easy it is to use. It's intuitive and has all of the features you need. I dislike that there are too many options when creating a new card. I also wish that synapse was more user friendly for those who don't have any experience with this type of software. It's very easy to create cards, points, etc. I haven't found anything I dislike about this product so far. If you're looking for an easy way to manage your rewards program, then I recommend using this software. I'm able to easily track my points and redeem them in our store.