I like that it provides customer retention strategies for each of my customers as well as keeping track how often they are visiting or viewing various pages within our website so we can tailor their experience accordingly! The software itself does take some getting used too but this may be due in part to other features/tools which have not been completely implemented yet (such us 360 views). However once you get into using these tools there's no turning back :) Really useful information about what products people actually view online rather than just relying solely upon survey results etc The product is flexible and has a rich community of experts. It has helped us to automate many manual tasks and keep track of our customers' loyalty. The UI is a bit outdated but the product is still in development. We have also had some difficulties with the CRM and the support team was not very responsive. I would like to see more marketing features and the UI updated. We have been able to automate many manual processes for our customers. We have also been able to better manage customer loyalty.