Review on Complete 10 In. Rain Shower & 5-Mode Handheld Set - ROVOGO Bathroom Faucet W/ Brass Valve & Trim Kit, Chrome Finish by Kevin Stephan

I ordered a ROVOGO Bathroom Shower Faucet System, Rainfall Mixer Shower Combo Set with Rain Shower and Handheld, Shower Trim Kit and Brass Rough-in Valve Included, Wall-mount Concealed Shower Head System, Chrome on May 13th and it arrived 5-7 days later.I am updating my review since the initial installation was done with a plastic connector by the contractor's plumber and it cracked as the weight of the shower head and the flow of water was too great! I reached out to ROVOGO customer support and they were excellent in helping with suggestions and even identified a brass connector that could be used to help bridge the gap between the brass handle and the "ear" of the valve due to the thickness of the drywall. In any case, we used a 2nd plumber and he got the job done by using a brass connector.I will change my STAR Rating to 4 STARS because of the good customer service. My contractor who recommended that I purchase this product in the first place, kept insisting that the design is flawed as the Rain shower head is very heavy especially combined with the water flow. I enjoy my shower as the rain head has excellent pressure but I can't help feel concern. My only suggestion to customer service is to include a brass connector into the kit as more than likely one will be required and I would have been more than happy to have paid the extra for it to be in the kit. If not at least, have recommendations of possible brass connectors within the literature to help when the purchase is made.